GRI content index - "In accordance - Core" option

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GENERAL STANDARD DISCLOSURES

GENERAL STANDARD DISCLOSURESPAGEEXTERNAL ASSURANCE
STRATEGY AND ANALYSIS   
G4 - 1 www.generali.com/sustainability/charter-of-sustainability-commitments _
ORGANIZATIONAL PROFILE  
G4 - 3 Assicurazioni Generali S.p.A. _
G4 - 4 Annual Integrated Report 2014, p. 38-41; 56 _
G4 - 5 Assicurazioni Generali S.p.A.
P.zza Duca degli Abruzzi 2 - 34132 Trieste - Italy
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G4 - 6 Annual Integrated Report 2014, p. 39; 313-314 _
G4 - 7 Annual Integrated Report 2014, p. 29 _
G4 - 8 Annual Integrated Report 2014, p. 38-49 _
G4 - 9 Annual Integrated Report 2014, p. 10-13; 76 _
G4 - 10 In the seven main countries* employees amounted to 47,652, of whom 21,757 were women (45.6%).                                                                                                                                                                                                                            45,357 employees (95.2%), of whom 20,261 were women (93.1%), had a permanent contract.
5,971 employees (12.5%), of whom 5,301 were women (88.8%), had a part-time contract. Of the total employees only 2.6% of men had a part-time contract whereas around one in four women (24.4%) had such contract.
TABLES
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G4 - 11 In the seven main countries* employees covered by collective bargaining agreements were 93.8%. _
G4 - 12 TABLE _
G4 - 13 Annual Integrated Report 2014, p. 14-19; 29; 280-281 _
G4 - 14 _
G4 - 15 www.generali.com/sustainability/adhesion-to-external-initiatives _
G4 - 16 The Generali Group is member of the following trade associations in the seven main countries*: Versicherungsverband Österreich (VVO) in Austria, AFA (Association Française de l’Assurance) in France, Gesamtverband der Deutschen Versicherungswirtschaft e.V. (GDV) in Germany, Associazione Nazionale tra le Imprese Assicuratrici (ANIA) in Italy, Unión Española de Entidades Aseguradoras y Reaseguradoras es la Asociación Empresarial del Seguro (UNESPA) in Spain, Schweizerischer Versicherungsverband (SVV) in Switzerland.
The Generali Group provides routine membership dues and views memberships in associations as strategic.
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IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES  
G4 - 17 Annual Integrated Report 2014, p. 282 _
G4 - 18 _
G4 - 19 _
G4 - 20 _
G4 - 21 _
G4 - 22 Information in the Report concern two financial years, 2014 and the previous year, for which homogeneous data are presented, to allow comparisons without misrepresentations. _
G4 - 23 There were no significant changes compared to previous reporting periods. _
STAKEHOLDER ENGAGEMENT   
G4 - 24 _
G4 - 25 _
G4 - 26 _
G4 - 27 _
REPORT PROFILE 
G4 - 28 Quantitative information is as at 31 December 2014 whereas qualitative information may also refer to events after that date. _
G4 - 29 The most recent previous Sustainability Report, that was approved by the Board of Directors of the Parent Company and later published on the Group website, dates at May 2014. _
G4 - 30 The reporting cycle is annual. _
G4 - 31 www.generali.com/sustainability/contacts _
G4 - 32 _
G4 - 33 The decision not to request an external assurance for the Sustainability Report 2014 is confirmed. This choice is based on the desire of the Group to focus its available resources on improving its social and environmental performance and maintaining an effective reporting system, in terms of the quality and quantity of information provided and its consistency with the interests of the various stakeholders with whom the Group has various types of relations.
The Group asked the independent body RINA Services S.p.A. to check and validate 2014 data on direct GHG emission (Scope1) and indirect emissions from energy consumption (Scope2) in accordance with the ISO14064 standard.
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GOVERNANCE
G4 - 34 Annual Integrated Report 2014, p. 28
Corporate Governance and Share Ownership Report 2014, p. 18
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ETHICS AND INTEGRITY
G4 - 56 www.generali.com/sustainability/code-of-conduct _

* The seven main countries are Austria, France, Germany, Italy, the Cezch Republic, Spain and Switzerland. As such, data refer only to the insurance companies (excluding those of the Europ Assistance group) and the relevant service companies in these countries.

SPECIFIC STANDARD DISCLOSURES

CATEGORY: ECONOMIC

DMA AND INDICATORSPAGEOMISSIONSEXTERNAL ASSURANCE
MATERIAL ASPECT: ECONOMIC PERFORMANCE
G4-DMA ENVIRONMENT
PROMOTING TRANSPARENCY TO PROTECT THE ENVIRONMENT
The Generali Group takes special care of the climate change, considered as a source of risks, on the one hand, and opportunities in conducting and developing its business, on the other. It accordingly analyses possible consequences connected with climate change over the short, medium and long term, in order to identify the risks against which it must find suitable mitigation measures and the opportunities for developing business and improving its efficiency.
As a provider of specific insurances covering losses from natural phenomena, specifically from atmospheric ones, the Group constantly monitors the evolution of the situation, both with regard to existing and emerging risks, using specific stochastic simulation models of natural phenomena, in order to ensure that its products and risk mitigation tools are always suitable to the contingent situation.
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G4-EC2 www.generali.com/sustainability/risk-management
Annual Integrated Report 2014, p. 25
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MATERIAL ASPECT: MARKET PRESENCE  
G4-DMA The Generali Group has always linked its growth to the development of the local communities where it operates and adopted employee policies that do not discriminate anybody and aim at enhancing local abilities, giving importance to the contribution of local people in terms of market knowledge. The recent turnaround has led to a higher internationalization of the employees, in the management positions as well. _
G4-EC6 In the seven main countries* 94.8% of managers were hired from the local community, i.e. born in the same country in which the Group operates. _

* The seven main countries are Austria, France, Germany, Italy, the Cezch Republic, Spain and Switzerland. As such, data refer only to the insurance companies (excluding those of the Europ Assistance group) and the relevant service companies in these countries.

CATEGORY: ENVIRONMENTAL

DMA AND INDICATORSPAGEOMISSIONSEXTERNAL ASSURANCE
MATERIAL ASPECT: MATERIALS  
G4-DMA ENVIRONMENT
REDUCING ENVIRONMENTAL IMPACT EVERY DAY
www.generali.com/sustainability/environment
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G4-EN1 Materials mean paper and toner cartridges that the Generali Group purchases from external suppliers. Information on non-renewable and direct materials used is therefore not applicable to the financial sector. _
MATERIAL ASPECT: ENERGY 
G4-DMA ENVIRONMENT
REDUCING ENVIRONMENTAL IMPACT EVERY DAY
www.generali.com/sustainability/environment
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G4-EN3 TABLE _
G4-EN6 In 2014 the countries included in the Environmental Management System totally decreased their energy consumption by 9.7% (80,236 GJ) compared to the previous year.
Total energy includes electricity, thermal and cooling energy, district heating and cooling.
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MATERIAL ASPECT: EMISSIONS  
G4-DMA ENVIRONMENT
REDUCING ENVIRONMENTAL IMPACT EVERY DAY
www.generali.com/sustainability/environment
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G4-EN15 www.generali.com/sustainability/environment/greenhouse-gas-emissions _
G4-EN16 www.generali.com/sustainability/environment/greenhouse-gas-emissions _
G4-EN17 www.generali.com/sustainability/environment/greenhouse-gas-emissions _
G4-EN19 _

CATEGORY: SOCIAL

DMA AND INDICATORSPAGEOMISSIONSEXTERNAL ASSURANCE
SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK  
MATERIAL ASPECT: EMPLOYMENT  
G4-DMA EMPLOYMENT
The Generali Group employee policies are characterized by enhancement of employees, professional development, protection of rights and respect for corporate values.
The principles and fundamental rights of employees are outlined in the Code of Conduct of the Generali Group and reiterated in the European Social Charter. These are documents that are based on the Universal Declaration of Human Rights and the International Labour Organization's Declaration. All staff are given a formal written employment contract. Exploitation, forced or compulsory labour and child labour are not tolerated in any form. The Group also recognises the right of its employees to join a trade union, to appoint workers' representatives and to exercise the relative functions (e.g. the right of collective bargaining), in accordance with local regulations and practices.
Group employees are also provided with several benefits in addition to their remuneration.
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G4-LA1 In the seven main countries* 5,199 new people, of whom 2,693 women, were hired, showing a 10.9% total rate (12.4% female rate).
5,495 people, of whom 2,585 women, were fired, showing a 11.5% total turnover rate (11.9% female turnover rate).
TABLE
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G4-LA2 The remuneration package for both our full-time and part-time employees who have permanent contracts is linked to National Collective Bargaining Agreements and Supplementary Company Agreements or to local laws. It also includes a series of welfare benefits such as supplementary insurance policies for accidents at work, death/permanent total disability coverage and supplementary pension scheme to which the company, if envisaged, and the employee pay a contribution. Other health and accident coverages are available on a voluntary basis. _
MATERIAL ASPECT: LABOR/MANAGEMENT RELATIONS  
G4-DMA COMMITMENT TO EMPLOYMENT _
G4-LA4 _
MATERIAL ASPECT: TRAINING AND EDUCATION  
G4-DMA EXCEL IN TRAINING TO COMPETE IN THE MARKET _
G4-LA9 In the Generali Group the average hours of training per male employee were 32.8 and those per female employee 31.7.
TABLE
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G4-LA10 In 2014, no information on transition assistance programs to support employees who are retiring or who have been terminated was available from the seven main countries*. France is an exception: employees who will be retired in 2 years are trained in life change, time organization, taxation, proprietary and heritage aspects, and planned building project. _
G4-LA11 On average, 63.1% of employees in the seven main countries*, of whom 63.2% women, were subject to performance and career development assessments. More specifically, 88.6% of managers, 71.9% of middle managers, 64.7% of office workers and 53.6% of the sales force on the payroll in the Group were subject to such assessments. _
MATERIAL ASPECT: DIVERSITY AND EQUAL OPPORTUNITY  
G4-DMA DIVERSITY AND INCLUSION AS A SOURCE OF WEALTH _
G4-LA12 TABLES
The disabled people employed in the seven main countries* amounted to 1,740, of whom 839 women (48.2%).
Annual Integrated Report 2014, p. 30
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MATERIAL ASPECT: EQUAL REMUNERATION FOR WOMEN AND MEN  
G4-DMA EMPLOYEES
The Generali Group makes no discrimination in terms of remuneration that is commensurate with competence, responsibility and merit.
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G4-LA13 TABLE _
SUB-CATEGORY: SOCIETY  
MATERIAL ASPECT: LOCAL COMMUNITIES
G4-DMA The distributional diversification of the Group and the possibility of communicating by phone or internet with the companies, not only in case of underwriting but also in the claim settlement process, contribute to reduce barriers to access to services. Specific microinsurance projects are also launched in order to provide those who would otherwise be excluded from the traditional market with insurance products. _
FS14 The websites of the Generali Group companies are in accordance with the Group web guidelines which comply with the international standards defined by Web Accessibility Initiatives (WAI). The guidelines also provide some suggestions about usability and accessibility for the disabled, such as increasing font size, increasing contrast of font and page background, suitable colour choices for font and background, keyboard navigation, automatic underlining of all links, limited use of flash animation, HTML version of the press releases, communications and sections, thereby guaranteeing access to the greatest possible number of users and avoiding all forms of discrimination. _
MATERIAL ASPECT: ANTI-CORRUPTION  
G4-DMA ENGAGING PARTNERS
RULES AND BUSINESS, ETHICS AT THE HEART
In its sphere of influence, the Generali Group is committed to working against corruption in all its forms. The Group joins the UN Global Compact consistently with such commitment, that is stated in the Code of Conduct. It requires to all its stakeholders to conduct ethically as to counter corruption, provides suitable tools for the prevention of conduct in contrast with principles of correctness, lawfulness and transparency, and implements all measures against corruption.
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G4-SO4 The Group also offers adequate and continuous training to its employees who are more likely to come into contact with corrupt practices and phenomena, and, if necessary, agents and their collaborators. The aim is to provide them with the necessary elements to identify and manage activities that are potentially related to these forms of behaviour. _
G4-SO5 There was no evidence of legal cases regarding corrupt practices brought against the Group companies or their employees. _
SUB-CATEGORY: PRODUCT RESPONSIBILITY  
MATERIAL ASPECT: PRODUCT AND SERVICE LABELING  
G4-DMA COMMITMENT AND DIALOGUE TO CONSOLIDATE TRUST
Customer satisfaction plays a key role in the strategic vision of the Group that is committed to developing its products and services according to a customer-driven business approach. The ability of the Group to constantly meet actual customer needs and expectations is a prerequisite for creating and maintaining trust in order to build lasting relationships. Initiatives of dialogue with customers are periodically organized as to learn needs and satisfaction with regard to products and services provided.
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G4-PR5 _
MATERIAL ASPECT: CUSTOMER PRIVACY  
G4-DMA The Group processes personal data of employees and clients (actual and potential), injured parties, etc. and takes all the necessary steps to guarantee its security and protection. Minimum standards to be followed when processing personal data within the Group companies and implementing measures are provided in the Group Policy on Personal Information and Data Privacy issued in January 2014 and under adoption in the countries. The Group plans to undertake a communications campaign, aimed at increasing employee awareness of the principles connected with the protection of personal data. _
G4-PR8 In 2014 insurance companies in the seven main countries* received from clients and recognized as legitimate 178 complaints regarding breaches of customer privacy. Reasons lain in 13 leaks, 21 thefts and 144 improper data transmission and incorrect use of data.
In France, Germany, Spain and the Cezch Republic also the Privacy Authorities guaranteeing the protection of personal data and similar regulatory bodies received 16 complaints, of which 2 leaks.
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MATERIAL ASPECT: PRODUCT PORTFOLIO  
G4-DMA SUSTAINABILITY AND INNOVATION IN OUR PRODUCTS
By their very nature, insurance products have a social value because they provide protection for clients and meet their pension needs. Their social role becomes even more crucial against a general gradual reduction in public services.
Among the range of products and guarantees offered there are also some with particular social or environmental value that, for example, meet needs of specific categories, that reward the virtuous conduct of the policyholders or that cover facilities that produce renewable energy. Even if they represent a very small part of the corporate business, they contribute to raise awareness and persuade customers to act responsibly.
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FS7 In 2014 premiums from insurance products with particular social value amounted to 1,385 million euro and they represented almost 2.4% of total gross written premiums. _
FS8 In 2014 premiums from insurance products with particular environmental value amounted to 2,093 million euro and they represented almost 3.6% of total gross written premiums. _
MATERIAL ASPECT: ACTIVE OWNERSHIP  
G4-DMA RESPONSIBLE AND SOCIAL IMPACT INVESTING _
FS11 No screen is required by law.
Assets that were subject to negative screening were 61.5% of total assets under management.
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* The seven main countries are Austria, France, Germany, Italy, the Cezch Republic, Spain and Switzerland. As such, data refer only to the insurance companies (excluding those of the Europ Assistance group) and the relevant service companies in these countries.