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ItaMaterial topics and GRI-G4 aspects
| MATERIAL TOPICS IDENTIFIED | IMPACTS BOUNDARY: within the Group | IMPACTS BOUNDARY: outside the Group | CATEGORIES/SUB-CATEGORIES AND GRI-G4 ASPECTS AND OTHER REFERENCES |
|---|---|---|---|
| Aging society and new family structures | All the Group | Clients, Community | Product responsibility Product portfolio |
| Labor practices and decent work Training and education |
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| Quality of the customer experience | All the Group | Clients | Product responsibility Product and Service Labeling |
| Sovereign debt crisis and financial market volatility | All the Group | Clients, Comunity, Financial community | Annual Integrated Report 2014, p. 24; 67-70; 169-196 |
| Increasing law and regulatoty complexity | All the Group | Clients, Community, Sales force | Annual Integrated Report 2014, p. 24 |
| Excellence in insurance claims management | All the Group | Clients, Community, Sales force | Product responsibility Product and Service Labeling Sustainability Report 2014, p. 65 |
| Employee engagement and promotion of a shared culture | All the Group | Labor practices and decent work Employment |
|
| Climate change and natural disasters | All the Group | Clients, Community | Economic category Economic performance |
| Business innovation for the digital customer | All the Group | Clients | Sustainability Report 2014, p. 62 |
| Fair remuneration | All the Group | Labor practices and decent work Employment Equal remuneration for women and men |
|
| Job creation and responsible restructuring | All the Group | Community | Labor practices and decent work Labor/management relations |
| Corporate citizenship and community empowerment | All the Group | Community | Sustainability Report 2014, p. 71 |
| Data quality and security | All the Group | Clients | Product responsibility Customer privacy |
| Diversity, inclusion and equal opportunity | All the Group | Labor practices and decent work Diversity and equal opportunity |
|
| Responsible investments | All the Group | Financial community, Community, Environment | Product responsibility Active Ownership |
| Internationalization of the workforce | All the Group | Economic category Market presence |
|
| Talent attraction, training and development | All the Group | Labor practices and decent work Training and education |
|
| Corruption prevention | All the Group | Community | Society Anti-corruption |
| Partnership and agency loyalty | All the Group | Sales force | Sustainability Report 2014, p. 26-28 |
| Insurance solutions rewarding clients for green and responsible behavior | All the Group | Clients, Community, Environment | Product responsibility Product portfolio |
| Responsible use of energy and natural resources | All the Group | Environment | Environmental category Materials Energy Emissions |
| Affordability of insurance solutions and support to communities development | All the Group | Clients, Community | Society Local communities |