Material topics and GRI-G4 aspects

Material topics and GRI-G4 aspects

MATERIAL TOPICS IDENTIFIEDIMPACTS BOUNDARY: within the GroupIMPACTS BOUNDARY: outside the GroupCATEGORIES/SUB-CATEGORIES AND GRI-G4 ASPECTS AND OTHER REFERENCES
Aging society and new family structures All the Group Clients, Community  Product responsibility
Product portfolio
Labor practices and decent work
Training and education
Quality of the customer experience All the Group Clients Product responsibility
Product and Service Labeling
Sovereign debt crisis and financial market volatility All the Group Clients, Comunity, Financial community Annual Integrated Report 2014, p. 24; 67-70; 169-196
Increasing law and regulatoty complexity All the Group Clients, Community, Sales force Annual Integrated Report 2014, p. 24
Excellence in insurance claims management All the Group Clients, Community, Sales force Product responsibility
Product and Service Labeling

Sustainability Report 2014, p. 65
Employee engagement and promotion of a shared culture All the Group   Labor practices and decent work
Employment
Climate change and natural disasters All the Group Clients, Community  Economic category
Economic performance
Business innovation for the digital customer All the Group Clients Sustainability Report 2014, p. 62
Fair remuneration All the Group   Labor practices and decent work
Employment
Equal remuneration for women and men
Job creation and responsible restructuring All the Group Community Labor practices and decent work
Labor/management relations
Corporate citizenship and community empowerment All the Group Community Sustainability Report 2014, p. 71
Data quality and security All the Group Clients Product responsibility
Customer privacy
Diversity, inclusion and equal opportunity All the Group   Labor practices and decent work
Diversity and equal opportunity
Responsible investments All the Group Financial community, Community, Environment Product responsibility
Active Ownership 
Internationalization of the workforce All the Group   Economic category
Market presence
Talent attraction, training and development All the Group   Labor practices and decent work
Training and education
Corruption prevention  All the Group Community Society
Anti-corruption
Partnership and agency loyalty All the Group Sales force Sustainability Report 2014, p. 26-28
Insurance solutions rewarding clients for green and responsible behavior All the Group Clients, Community, Environment Product responsibility
Product portfolio
Responsible use of energy and natural resources All the Group Environment Environmental category
Materials
Energy
Emissions
Affordability of insurance solutions and support to communities development All the Group Clients, Community Society
Local communities